Offers Terms and Conditions
We are delighted that you are considering one of our beautifully prepared offers. To discover more information about the offer availability and terms & conditions of each of our active offers, we invite you to select your desired offer below. For any further questions, don’t hesitate to reach out to our reservations teams.
Hotel Offers
- Availability
- Offer subject to availability, blackout dates apply
- Rate, Tax and Service Charge
- Rates in our booking engine are based on double occupancy and are quoted inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
- Offer Conditions
- Valid until April 30th 2024
- Availability
- Offer subject to availability, blackout dates apply
- Rate, Tax and Service Charge
- Rates in our booking engine are based on double occupancy and are quoted inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
- Offer Conditions
- Only applicable for a two-course lunch in the Gallery
- Menu is subject to availability and change
- Two course lunch is only available at The Gallery
- Two course lunch is not applicable to Alex Dilling, Cakes & Bubbles, Green Bar or Afternoon Tea
- Should The Gallery not be available, alternate restaurant or in-room dining will be applicable based on Hotel’s discretion
- Availability
- Offer subject to availability, blackout dates apply
- Rate, Tax and Service Charge
- Best available rates in our booking engine are based on double occupancy and are quoted inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
- Length of Stay
- Three nights must be booked in succession. Minimum length of stay is three nights, if a stay is shortened the rates will change to the best flexible rate.
- Offer Conditions
- Offer may not be used in conjunction with other offers or negotiated rates.
- Cancellation Policy
- Cancellations are possible free of charge up to 24 hours before check in on direct bookings. In case of a no show or late cancellation a 100% charge of the first nights rate will apply.
- Availability
- Offer is available for bookings until 31st May 2023, black-out dates may apply. Offer is subject to availability.
- Rate, Tax and Service Charge
- Rates based on double occupancy including 20% VAT. Rates are subject to 5% discretionary service charge.
- Length of Stay
- This offer has no minimum length of stay.
- Offer Conditions
- Offer may not be used in conjunction with other offers or negotiated rates.
- Offer must be booked a minimum of 14 days prior to check-in.
- Two tickets are available per stay. Tickets are subject to availability and will be confirmed within 24 hours following the room booking confirmation.
- Includes two tickets for one of these shows: The Phantom of the Opera, Moulin Rouge, Les Misérables, The Book of Mormon, Get Up Stand Up or The Lion King. Our Concierge team will find the best possible tickets to your show of choice, depending on seat availability.
- Cancellation Policy
- Cancellations are free of charge up to 14 days before check-in. In case of a no show or late cancellation a 100% charge of the first nights rate will apply.
- Breakfast and Dinner
- Offer includes daily English breakfast and a three-course set dinner menu at The Gallery for two adults prior to the show (not including beverages).
- Availability
- Offer is available for stays from Thursday to Monday and is subject to availability. Offer is available from Deluxe Room up to the Oscar Suite.
- Rate, Tax and Service Charge
- Rates are based on a Deluxe Room with double occupancy and quoted inclusive of 20% VAT per room per night Rates are subject to 5% discretionary service charge.
- Length of Stay
- A minimum length of stay of one night with a maximum of three nights from Thursday to Sunday.
- Offer Conditions
- Offer may not be used in conjunction with other offers or negotiated rates.
- Early check-in and late check-out are subject to availability and arrival time needs to be communicated at time of booking.
- Cancellation Policy
- Cancellations are free of charge up to 2:00pm 24 hours prior to check-in, In case of a no show or late cancellation a 100% charge of the first nights rate will apply.
- Breakfast
- Breakfast is served in the hotel restaurant, a tray charge may be applicable should you wish to order an in-room breakfast.
- Availability
- Offer is available on all room categories from Superior Guestrooms to Oscar Suite. Offer is subject to availability.
- Rate, Tax and Service Charge
- Rate quoted is for a Superior Guestroom for two adults and inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
- Length of Stay
- This offer has no minimum length of stay. Bookings need to be made at least 10 days prior to check-in.
- Offer Conditions
- Alex Dilling at Hotel Café Royal is open from Tuesday to Saturday. Dinner reservation is subject to availability at the restaurant and will be confirmed within 24 hours following the room booking confirmation. No cash alternative.
- Menu upgrades, beverages and pairings can be selected during your dinner.
- Cancellation Policy
- Bookings may be cancelled free of charge up to 72 hours in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.
- Breakfast and Dinner
- Includes daily English breakfast and a seven-course Signature menu for two adults (£195 per person and 15% service charge) and does not include beverages. English breakfast is served at The Gallery or may alternatively be ordered via In-Room Dining (*tray charge applicable).
- Availability
- Offer is available on signature suites only. Offer is subject to availability, blackout dates apply. The offer is available until December 31st 2023.
- Rate, Tax and Service Charge
- Offer is available to book from £8,000. Rates are quoted inclusive of 20% VAT and are subject to 5% discretionary service charge. Available when paying rack rates and for stays of a minimum of two nights only and booked at least five days prior to your stay.
- Length of Stay
- The minimum length of stay is two nights. Bookings need to be made at least five days prior to your stay.
- Offer Conditions
- In order to drive the supercar, you need to be above 28 years old and be able to supply a copy of your valid driving licence (front and back), two proofs of address and a copy of passport. Terms and Conditions for supercar usage apply.
- Deposit will be required upon booking.
- This offer is valid only for new bookings.
- Cancellation Policy
- Full prepayment is required on a non-refundable basis of the entire length of stay.
- Booking Process
- Please contact hotel reservations and quote ‘SUPERCAR’ when making your booking.
- Availability
- Offer is available until 30th November 2023 for Grand Deluxe Rooms, Junior Suites, Grand Junior Suites, subject to availability. Blackout dates may apply.
- Rate, Tax and Service Charge
- Rates are per night including all taxes and based on two adults and two children up to 12 years of age. Rates are quoted inclusive of VAT and are subject to 5% discretionary service charge.
- Length of Stay
- This offer has no minimum length of stay.
- Offer Conditions
- Offer may not be used in conjunction with other offers or negotiated rates
- The pool at Akasha welcomes children under the guidance of an adult from the age of 5 to 16. This needs to be booked in advance. The Children’s hours at the pool are Monday to Friday 9:00am to 10:30am and 4:00pm to 5:30pm, Saturday and Sunday 9:00 to 11:00am and 4:00pm to 6:00pm.
- Please check with reservations before booking to confirm our activities are available during your stay.
- Book direct benefits are not applicable to this offer.
- Cancellation Policy
- Bookings may be cancelled up to 48 hours in advance, for cancellations after this time a cancellation fee of one night will apply.
- Availability
- This offer is available for all room types excluding the Dome Penthouse and the Royal Suite.
- Rate, Tax and Service Charge
- The rate includes up to 25% discount on the best available rate with full prepayment at time of booking and flexibility to change your dates or destination unlimited times up for a stay date of up to 12 months after the original arrival date.
- New rates may apply depending on new dates or destination chosen. In the event the new rate is higher, the difference will have to be paid. If the event the new rate is lower, the remaining deposit can be used as hotel credit to spend in our restaurants, bar or spa.
- Rates in our booking engine are based on double occupancy and are quoted inclusive of VAT.
- Rates are subject to 5% discretionary service charge.
- Length of Stay
- This offer has no minimum length of stay
- This offer is available for stays with the original stay date before 31st December 2023 and bookings should be made at least 10 days in advance of your arrival date
- Offer Conditions
- Offer may not be used in conjunction with other offers or negotiated rates.
- Cancellation Policy
- This offer is non-refundable with full prepayment required.
- Availability
- This offer is available from the Deluxe Room up to the Oscar Suite.
- This offer is subject to availability and black out dates may apply.
- Rate, Tax and Service Charge
- Rates are quoted on a Deluxe Room inclusive of 20% VAT and are subject to 5% discretionary service charge.
- Length of Stay
- A minimum length of stay of 3 nights per hotel
- A minimum of two hotels must be booked to form The Grand Tour package.
- Must be booked at least 14 days in advance.
- Offer Conditions
- Local experiences are subject to change and availability.
- Not combinable with any other package or promotion.
- Availability
- This offer is subject to availability
- Rate, Tax and Service Charge
- Rates are quoted on a Deluxe Room inclusive of 20% VAT and are subject to 5% discretionary service charge.
- Offer Conditions
- Early check-in and check-out subject to availability.
- Not combinable with any other package or promotion.
- Availability
- This offer is available from the Deluxe Suite and above
- This offer is subject to availability and black out dates may apply.
- Rate, Tax and Service Charge
- Rates are inclusive of 20% VAT and are subject to 5% discretionary service charge.
- Length of Stay
- A minimum length of stay of 2 nights per hotel
- Offer Conditions
- Early Check-in and late check-out subject to availability
- Return transfer in a Mercedes S-Class or equivalent available from Heathrow, King’s Cross, Luton, Stansted, Gatwick
- Not combinable with any other package or promotion.
- Cancellation Policy
- Bookings may be cancelled free of charge up to 7 days in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.
- Availability
- This offer is available from the Deluxe Room and above
- This offer is subject to availability and black out dates may apply.
- Stay and treatments must be booked at least 48 hours in advance.
- Rate, Tax and Service Charge
- Rates are inclusive of 20% VAT and are subject to 5% discretionary service charge.
- Offer Conditions
- Maximum two people
- Spa credit of £120 per person is only valid on treatments at Akasha spa
- Not combinable with any other package or promotion.
- Cancellation Policy
- Bookings may be cancelled free of charge up to 7 days in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.
Akasha Offers
- Only available for bookings two nights or more
- Credit only available per stay
- Credit can only be redeemed on a 60 minute treatment or longer
- Credit is not applicable on products, classes or events
- Credit is non-transferrable
- Credit can not be redeemed for cash value
- This offer cannot be combined with any other offer, promotion or discount
- Spa treatments are subject to availability
- Monday to Thursday excluding Bank Holidays
- 60 mins Ultimate Aromatherapy Massage OR Facial
- 1 Fresh Fruit Juice of choice
- 90 mins access to facilities
- Cancellation up to 24 hours before with no charge
- Cancellation within 24 hours of treatment is chargeable in full
- Excluding Bank Holidays
- 30 mins Salt and Sugar Back Scrub
- 60 mins Aromatherapy Massage OR Facial
- Fruit platter to share
- 1 glass of Champagne each
- 90 mins access to facilities
- Cancellation up to 24 hours before with no charge
- Cancellation within 24 hours of treatment is chargeable in full
- Every day, excluding bank holidays
- 30 mins private jacuzzi
- 1 glass of Champagne each
- 90 mins access to facilities 60 mins Aromatherapy Massage AND 60 mins Aromatherapy Facial
- Fruit platter to share
- 1 glass of Champagne each
- 90 mins access to facilities
- Cancellation up to 24 hours before with no charge
- Cancellation within 24 hours of treatment is chargeable in full
